Ask a question or report a problem with the website or e-Edition: Contact our customer service here.
Q: What are the benefits to Unlimited Digital Access?
A: Unlimited Digital Access includes unlimited access to HoustonChronicle.com, our mobile apps and e-Edition which provides the contents of the newspaper digitally but in a more traditional format, allowing you to flip through pages whether you’re in Houston or on vacation.
Q: I attempted to log into my account and received a message the system does not recognize my login information. What can I do?
A:Before gaining access to HoustonChronicle.com and the e-Edition, you will need to activate your account. If you currently receive home delivery of the Houston Chronicle, visit www.houstonchronicle.com/activate to confirm your account meets the minimum access requirements. Follow the prompts to create your login (email address) and password.
Q: What are the advantages of linking my HoustonChronicle.com account to my social provider account?
A: By linking your HoustonChronicle.com account to your social provider account (e.g., Facebook, Google+, Twitter, etc.), you will have the ability to sign into your HoustonChronicle.com account using your social provider log in.This will allow you a more streamlined experience in sharing HoustonChronicle.com content via your social account.
Q: What browsers are supported for registration and sign-in?
A: The Chron.com or HoustonChronicle.com sign in and registration is supported on all the latest versions of Chrome, FireFox, and Safari for PC and MacOS, Internet Explorer 10+ for PC, and iOS8 and Android devices.
Q: How do I activate my Unlimited Digital Access?
A: Please go to www.houstonchronicle.com/activate, then simply follow the instructions to activate your account or upgrade your account to meet the minimum requirements for HoustonChronicle.com access.
Q: How do I access the e-Edition?
A: Once you log into HoustonChronicle.com, click the hamburger menu, the expandable menu with three lines, then select e-Edition. Subscribers may select to receive a daily email for quick access to the daily e-Edition. The notification email is sent from email@mailer.houstonchronicle.com. Please be sure to add this email address to your Safe Sender list to ensure delivery to your inbox every morning.
Q: What if I deleted the social media (Google+, Facebook, etc.) account that I used to make my HoustonChronicle account and now I cannot log into my HoustonChronicle account?
A: When you use Facebook or Google+ to create a new HoustonChronicle.com account, your new account is dependent on your Facebook or Google+ log in. If you want to enable your HoustonChronicle.com account login without Facebook or Google+, you should contact customer service here.
Q: Can I choose what emails I receive from the Houston Chronicle?
A: Yes. To manage your email and newsletter preferences please go to HoustonChronicle.com/Subscribers, log in, select Newsletters on the footer of that page.