Need to ask a question or report a problem with the iPad app, contact our customer service team.
Check our our Mobile Apps home page!
Q: What if I purchase the app through the iTunes store?
A: If you purchased an app through the iTunes store, your account will work on any device that is connected to your iTunes account with the proper receipt of purchase. If you purchase through iTunes, you will not be able to log on via an Android device. If you decide to cancel in the future, you will have to cancel via iTunes.
App subscribers get access to website and e-Edition. No longer just app access.
Q: What if I purchase the app through the Play Store?
A: If you purchased an app through the Play Store, your account will work on any device that is connected to your Play Store account with the proper receipt of purchase. If you purchase through the Play Store, you will not be able to log on via an iOS device. If you decide to cancel in the future, you will have to cancel via the Play Store.
Q: If I purchase a subscription through iTunes or the Play Store, will I receive access to the site or any other product?
A: If you’ve purchased an app subscription through the iTunes store or the Play Store, you will only be entitled to app access. You will not have access to the digital site or print products.
Q: What if I’m already a digital subscriber?
A: If you are already a digital subscriber, or plan to subscribe to the digital product, you will receive access to the mobile app. The credentials you create for the website, will be the same credentials that will grant you access to the app – simply sign in.
Q: What if I’m already a print subscriber?
A: If you are a print subscriber, or plan to subscribe to the print product, you will receive access to the mobile app. If you’ve already created a digital login, that login will allow you to access the mobile app. If you’ve never created a digital login, you can create an account from within the app via the ‘Link Print Subscription’ link. The username and login created will grant the user access to the app and digital.
Q: What if I am already a subscriber (iPad app) who never had digital credentials, how do I log into the new app when I update to the new version?
A: The only way for an existing iPad subscriber, who never had digital credentials, to access the new app, would be to ‘Restore Purchase’. Their unique iPad credentials will serve no purpose in the new version of the app. We hope to detect their receipt of purchase upon ‘upgrading’ the app – but as a fall back the user might have to ‘restore purchase.’
Q: My old app (iPad app) credentials used to work for my family members – now they don’t. Why?
A: When an existing iTunes subscriber with an iPad account, ‘Restores Purchase’ they will get access to the new app, but their old credentials serve no purpose now. Family members or friends who used the old credentials will no longer have access to the app via those credentials once the initial purchaser ‘Restores Purchase’. However, they could log into the original purchaser’s iTunes account on their respective device and click ‘Restore Receipts’.
Q: What if I was a previous subscriber with access to the Free Sunday print promotion and I update my iOS app to the new version?
A: If you previously had app access and were receiving the Free Sunday print promotion, you will continue to receive that promotion until the time you stop paying for the mobile app.